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Coastal Restoration - Water, Fire, Mold & Storm Damage Restoration
A wall cut open to the metal studs and pipework, with a blower pushing air through yellow hoses into the opened floor and a dehumidifier running beside it.

Emergency service · Long Island & NYC · 24/7

Water, fire and mold. Rapid response teams on standby.

Coastal Restoration is the damage restoration company Long Island and NYC homeowners can call at any hour — a person answers, crews are on standby around the clock, and every loss is documented the way your insurer expects.

Rapid response teams
On standby
Phones answered
24/7
Counties & boroughs
7
Call (646) 904-5975Request service online

Certified & licensed · Fully insured · We handle your insurance

Get a crew dispatched

We answer 24/7. If this is an active emergency, calling is faster.

The fastest way to reach you right now.

Street, town and ZIP so we can route the nearest crew.

By sending this you agree we may contact you about your request. We do not sell your information. See our privacy policy.

Our certifications and credentials

  • IICRC Certified Technicians

    Industry standard certification

  • OSHA Certified

    Safety trained crews

  • 25+ Years Experience

    Ownership, in restoration

  • Licensed & Insured

    Certificate on request

The clock started when the water did

What happens if you wait

Restoration is priced by how far the damage got, and damage is a function of time. This is the progression we see on almost every untreated water loss.

  1. Minutes

    Water finds every porous thing you own

    It wicks up drywall, under flooring, and into subfloor and insulation. What you can see on the floor is a fraction of what is already wet.

  2. 1-24 hrs

    Drywall swells, finishes bleed, odor starts

    Furniture legs stain carpet. Laminate delaminates. Paper-faced drywall loses structural integrity and the first musty smell appears.

  3. 48-72 hrs

    Mold begins to colonize

    This is the line that changes the job. Past roughly 48 hours a drying job becomes a remediation job, and the cost and disruption both step up.

  4. 1 week +

    Structural damage and health risk

    Wood warps and swells, fasteners corrode, and spore counts climb. Restoration times and costs rise sharply, and some contents stop being salvageable.

Timelines describe typical residential water losses under normal indoor conditions. Category, temperature, humidity, and materials all shift them. An on-site inspection is the only way to know where your property sits.

Services

Restoration services across Long Island and NYC

Water damage restoration, fire damage and smoke cleanup, mold removal, storm damage repair, biohazard and trauma work, commercial losses. One project manager owns the job from the first call through the final repair.

Call us

24/7 rapid response

The form is fine for anything that can wait. If this is happening right now, call - a person answers, day or night, and you get a straight answer about whether it needs a truck tonight.

Answered 24 hours a day, 7 days a week

NYC(646) 904-5975Long Island(631) 776-4959

Why Coastal

One team from the first call to the final repair

National franchises route your call to a queue. One-truck operators cannot scale to a whole-house loss. We are sized for the middle, which is where almost every real job lives — one team from first extraction through final reconstruction.

  • Crews local to every market we cover

    We do not run Long Island and the boroughs out of one location. Response time to your home is a function of where the truck starts, so we keep crews close to the markets we serve.

  • Documentation your adjuster accepts

    Daily moisture logs, photo records, and line-item estimates in the format carriers expect. Claims get denied over paperwork far more often than over the work itself — the details are what win them.

  • We clear to a number, not to a feeling

    Drying stops when the structure meets the dry standard on a meter, and mold work is cleared by an independent hygienist. We do not sign off on our own results — we would rather be verified than trusted.

A hallway stripped back to the wall studs after water damage, with the flooring pulled up to the subfloor.

Where we work

Seven markets we cover

Response time is a function of where the truck starts, not where the office is. We keep crews close to every market we cover.

FAQ

Questions we get asked at 2am

If yours is not here, call and ask. You will get a straight answer, not a callback from a sales team.

Do you actually answer at 3am, or is it a call service?
A person on our team picks up at any hour of any day of the year, not an answering service reading a script. They can tell you whether to shut the water off at the main, whether the power is safe to leave on, and roughly when a truck will be at your home.
What happens when I call?
A person answers, day or night. We ask what happened, where the water or smoke is now and whether the power is safe, then tell you honestly whether it needs a crew tonight or an inspection tomorrow. If it is an insurance claim, we handle your insurance from there.
Will you work with my insurance company?
Yes. We work directly with your insurance provider: the loss is documented to carrier standards, mitigation and reconstruction are estimated in the platforms adjusters use, and we bill most carriers directly so you are not fronting the cost. The claim stays yours, but you should not have to project-manage it.
How fast can you really get here?
Rapid response teams are on standby across every market we cover, 24 hours a day. Traffic on the LIE and the bridges is the real variable, so dispatch gives you a straight ETA when you call rather than a marketing number. The busiest stretch is deep winter, when burst pipes stack calls across every market at once.
How does mold work differ in New York?
New York State licenses mold assessment and mold remediation separately and prohibits one company from doing both on the same job. That is why we work with independent assessors for clearance testing rather than signing off on our own work — you get a third-party verification that the space passed, not our word for it.
When should you call a restoration company?
For water, before you call anyone else — past roughly 48 hours a drying job becomes a mold job. For fire, once the department releases the property back to you. For mold you can see or smell, before you disturb it. And if you are not sure whether this is a rent-a-fan weekend or a professional job, describe it honestly and we will tell you which, even when the answer is that you do not need us.

Contact

Tell us what happened

If water is actively running or there is any question about safety, call instead — minutes matter more than forms. Forms are for everything that can wait fifteen minutes.

A dispatcher wearing a headset working at a desk with several monitors showing maps.

Request service

We answer 24/7. If this is an active emergency, calling is faster.

The fastest way to reach you right now.

Street, town and ZIP so we can route the nearest crew.

By sending this you agree we may contact you about your request. We do not sell your information. See our privacy policy.

Crews are on standby right now

Crews are staged across Long Island and NYC right now, ready to roll for homes, apartments, and commercial clients. Tell us what happened and we will tell you honestly whether it needs a truck this hour or an inspection tomorrow. When the structure is dry, the same team restores the finishes and brings the space back.

(646) 904-5975Request service online

Answered by a person, 24/7· Rapid response teams on standby· We handle your insurance

Call (646) 904-5975Get help