Four boroughs · 24/7
Water damage restoration, NYC
Water, mold, fire and flood across Brooklyn, Queens, Manhattan and Staten Island. Below-grade apartments, combined-sewer backup and high-rise riser failures are most of what we do here.
- Rapid response teams
- On standby
- Phones answered
- 24/7
- Counties & boroughs
- 7
Certified & licensed · Fully insured · We handle your insurance
Our certifications and credentials
IICRC Certified Technicians
Industry standard certification
OSHA Certified
Safety trained crews
25+ Years Experience
Ownership, in restoration
Licensed & Insured
Certificate on request
Local conditions
Three ways New York City floods
New York City fails in three ways that the rest of the region does not. People live below grade here in numbers no other market matches, so a cloudburst is a life-safety event before it is a property loss. Most of the city is on a combined sewer, which means rain and sewage share one pipe and a storm that outruns its capacity comes back up through the lowest fixture in the building rather than in through the door. And the housing stock goes up rather than out, so a failed riser or supply line on a high floor is a claim on every floor beneath it before anyone has found the shutoff.
Below-grade apartments
People live below street level here in numbers no other market matches, and Hurricane Ida made the consequence unmistakable. A cellar apartment is a life-safety problem before it is a property loss, because the water arrives at the only exit. Below grade there is also no gravity drain to help you - water mitigation starts with pumping it out, and the walls stay wet long after the floor looks dry.
Combined-sewer backup
Most of the city runs rain and sewage down one pipe. When a cloudburst outruns that pipe, the overflow comes back up through the lowest fixture in the building rather than in through the door - floor drains, basement toilets, laundry standpipes. That water is category three the moment it appears, so flood cleanup here is not drying: carpet, pad and everything else porous comes out, and what remains is decontaminated.
High-rise riser failure
The housing stock goes up rather than out, so a failed riser or supply line on a high floor is a claim on every floor beneath it before anyone has found the shutoff. Those jobs are as much access as they are drying: certificates of insurance for the managing agent, approved work hours, a freight elevator reservation, and protected paths through common areas. We size equipment to fit the elevator and stage from the street, because there is nowhere to park a truck for three days.
Boroughs
Where we work across New York City
Crews local to each borough rather than one team crossing the city in traffic. The restoration process is the same in each: we respond, run an assessment of what is actually wet, extract, dry to a meter reading, and rebuild to pre-loss condition. What changes borough to borough is the housing stock, the flood history and how you get equipment into the building — which is what each borough page covers.
Queens
Queens combines attached single-family stock with a very large stock of below-grade apartments, and Hurricane Ida made the consequences of that unmistakable. Southern Queens along Howard Beach, Broad Channel, and the Rockaways floods tidally and took catastrophic surge damage in Sandy.
ZIP 111xx, 113xx, 114xx and 116xx
Restoration in QueensBrooklyn
Brooklyn is party-wall territory — attached brownstones and row houses — and that changes the job. Water in one brownstone does not stay in one brownstone, so the first thing we do on a row-house loss is meter the neighbors before anyone starts drying.
ZIP 112xx
Restoration in BrooklynManhattan
Manhattan losses are vertical. A failed riser or a supply line on the 14th floor becomes a claim on the 14th, 13th, 12th, and the lobby, and the building will want it isolated before it wants it dry.
ZIP 100xx, 101xx and 102xx
Restoration in ManhattanStaten Island
The East Shore between Midland Beach, New Dorp Beach, and Oakwood Beach took the worst residential losses of Hurricane Sandy anywhere in the city, and the recovery reshaped the housing stock. Many homes here are now elevated, which changes where water goes and which utilities are exposed.
ZIP 103xx
Restoration in Staten IslandNot sure which borough page you want, or the property sits somewhere the four above do not obviously cover? Ask us — you will get a straight answer about whether we can field it rather than a truck we cannot support.
Call us
One New York City number, answered by a person
Managing agents and co-op boards included. Tell us the building, the floor and what failed, and you will get a straight answer about access, timing and what the board is going to ask you for.
Answered 24 hours a day, 7 days a week
Mold removal in NYC
Mold in New York City is usually a symptom of one of the three failures above, and the remediation is a redo if nobody fixes the source first. Old buildings hold humidity, cellar-level space runs wet year round, and party walls carry moisture into a neighbouring unit that never had a leak of its own.
Mold remediation here is containment first, HEPA filtration running throughout, and the source repaired before anything is rebuilt. New York State requires the company that assesses mold and the company that remediates it to be separate businesses, so we never do both on the same job and we do not clear our own work — an independent hygienist does. How containment, HEPA filtration and clearance testing actually run.
Fire and smoke restoration in NYC
In attached and multifamily stock a fire in one unit is a smoke and water loss in several. Firefighting water is its own claim and gets extracted and dried before any soot work begins, and smoke travels through shafts, ductwork and party walls into apartments the fire never reached.
Board-up and roof tarp go in the same day so weather and theft losses do not stack on top of the fire. What fire and smoke restoration involves, from soot chemistry to odour treatment and rebuild, or read the detail on fire damage restoration in New York City — pre-war construction, co-op boards and FDNY vacate orders.
Services
What we restore in New York City
One project manager owns the job from the first call through the final repair, and one certificate of insurance covers all of it for the managing agent.
Water Damage Restoration
Standing water extracted, structure dried to measured moisture targets, and documentation your insurer will accept.
Learn more24/7 emergencyFire & Smoke Damage Restoration
Board-up, soot and odor removal, contents cleaning, and rebuild, coordinated as one job instead of five vendors.
Learn more24/7 emergencyMold Remediation
Containment, HEPA filtration, and source repair, performed to New York State licensing requirements with third-party clearance.
Learn moreBy appointmentStorm Damage Restoration
Wind, hurricane, nor'easter and coastal surge damage for properties on the South Shore, the barrier islands, and the harbor edge.
Learn more24/7 emergencyBiohazard & Trauma Cleanup
Discreet, OSHA-compliant cleanup of trauma scenes, sewage, and other hazardous materials, in unmarked vehicles, handled by technicians trained for it.
Learn more24/7 emergencyAsbestos Abatement
Survey, containment, controlled removal and third-party clearance testing, filed and documented to New York State requirements.
Learn moreBy appointmentCommercial Restoration
Large-loss response for property managers, retail, healthcare, and multifamily, scoped around keeping you operating.
Learn more24/7 emergency
Claims
Insurance, in a building with four policies in play
A riser failure in a co-op or condo puts the building master policy, your HO-6, your neighbour’s carrier and possibly the managing agent all in the same conversation. That argument takes weeks. Drying cannot wait for it, because past roughly 48 hours a drying job becomes a remediation job.
We document the loss to carrier standards from day one with dated moisture readings and photographs, bill most carriers directly, and give every party the same line-item scope so there is one version of events. What water damage insurance actually covers — including why sewer backup needs an endorsement most people do not know they can buy.
Working on the island instead? Restoration across Nassau and Suffolk.
Crews are on standby right now
Tell us what happened in New York City and we will tell you honestly whether it needs a truck tonight or an inspection tomorrow.
Answered by a person, 24/7· Rapid response teams on standby· We handle your insurance